Privacy Policy
Privacy Policy
Last Updated: 23rd April 2026
1. Introduction
Tweed Technology Limited (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our websites, content, and all related services, including consulting, training, and advisory services (collectively, the “Services”).
We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under registration number ZC115765.
This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR).
2. How and What Personal Data We Collect
The personal data we collect depends on how you interact with us. We do not collect all categories of data in every circumstance.
a. When You Use Our Websites:
When you browse our websites, we automatically collect:
- Technical Data: Including your Internet Protocol (IP) address, browser type and version, time zone setting, location, and other device technology.
- Usage Data: Information about how you navigate and use our websites.
This data is collected to ensure the security and performance of our websites and to improve the user experience.
b. When You Contact Us or Subscribe to Our Communications:
If you contact us with an enquiry or subscribe to our newsletter, we may collect:
- Identity Data: Including your first name and last name.
- Contact Data: Including your email address and phone number.
- Marketing and Communications Data: Your preferences for receiving marketing from us.
c. When You Engage Our Paid Services (Consulting, Training, etc.):
When you become a client and engage our paid Services, we will collect:
- Identity and Contact Data.
- Financial Data: We do not directly collect or store your payment card details. All payments are processed securely through third-party payment processors (e.g., Stripe, GoCardless). While we do not hold your card information, we may receive transaction data and confirmation details from these providers.
- Client Engagement Data: Any personal data you provide during our consulting, training, or advisory services, such as information about your role, responsibilities, and business context, necessary for the performance of the contract.
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
| Purpose | Type of Data | Legal Basis for Processing |
|---|---|---|
| To provide and manage our Services | Identity, Contact, Financial, Client | Performance of a contract with you |
| To manage our relationship with you (e.g., responding to enquiries) | Identity, Contact, Communications | Legitimate interests (to provide excellent customer service) |
| To process payments for our Services | Identity, Contact, Financial | Performance of a contract with you |
| To improve our websites, Services, and marketing | Technical, Usage | Legitimate interests (to improve our offerings and grow our business) |
| To send you marketing communications (where you have consented) | Identity, Contact, Marketing | Consent |
| To comply with a legal or regulatory obligation | All applicable data types | Compliance with a legal obligation |
4. Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we are required to keep basic information about our customers (including Contact, Identity, and Financial Data) for six years after they cease being customers for tax purposes.
6. Your Legal Rights
Under UK data protection law, you have the following rights in relation to your personal data:
- Right to be informed: You have the right to be informed about the collection and use of your personal data.
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
- Right to erasure: You have the right to request the deletion of your personal data in certain circumstances (the “right to be forgotten”).
- Right to restrict processing: You have the right to request the restriction of processing of your personal data.
- Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You have the right to object to the processing of your personal data in certain circumstances.
- Rights related to automated decision-making: You have rights in relation to automated decision-making and profiling.
To exercise any of these rights, please contact us at the details provided below.
7. Third-Party Disclosures
We may have to share your personal data with trusted third parties, including:
- Service Providers: Who provide IT and system administration services.
- Professional Advisers: Including lawyers, bankers, auditors, and insurers.
- HM Revenue & Customs, regulators, and other authorities.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
8. Cookies
Our websites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use, please see our Cookie Policy (if applicable, or you can integrate it here).
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your legal rights, please contact us:
- By email: ian@tweed.technology
- By post: Tweed Technology Limited, Clavering House, Clavering Place, Newcastle Upon Tyne, England, NE1 3NG
You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Rapid API and our APIs
We host a number of APIs through Rapid API, the customers of these APIs are managed through the API market place platform provided by Rapid API. For further information on Rapid APIs Privacy Policy please visit https://rapidapi.com/privacy/
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: privacy@tweed.technology
- By visiting this page on our website: https://tweed.technology/privacy